Frequently Asked Questions

Everything you need to know about your home transformation.

What is the estimated delivery time for furniture items?

Standard shipping typically takes 7-14 business days. For larger furniture pieces, our white-glove delivery service will contact you to schedule a specific arrival window.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund.

Do you offer assembly services for your products?

Yes, we offer professional assembly services for an additional fee at checkout. Our expert team will build and position your furniture exactly where you want it.

How can I track my order status?

Once your order ships, you will receive an email with a tracking link. You can also log into your Ashley account to view real-time updates on your delivery.

Are there financing options available for larger purchases?

Absolutely. We offer flexible financing plans through our partners, allowing you to pay for your furniture in monthly installments.

What should I do if my item arrives damaged?

Please inspect your delivery immediately. If you notice any damage, contact our customer care team within 48 hours with photos of the item to arrange a replacement or repair.